As the state assumes new roles that are key in the digital transformation of the economy and society (the “what”), while its public sector institutions will use digitisation to leverage external capacities and skills to cope with these tasks (the “how”) to avoid further extending its scarce resources and skills. Such change does not require a “big-bang” change approach, but rather selective digitisation and the opening of the relevant interfaces of the state towards productive forces that will contribute towards this transformation: citizens, the private sector, and civil society. Managers need to know how to use digitization to create new delivery models that bundle and distribute scarce resources in a new way and define and integrate the citizens in an innovative role: as a user and also co-producer (produser) of public services. Technology, especially Machine Learning infused processes and platforms and a prudent and ethical data management are central in this transformation.
This course aims to provide participants with an understanding on how the new building blocks of the digital transformation (platforms, data, smart devices, produsers) can be used for respective public services provided today and in the future at a national or community level. Furthermore, as technology is expensive and skills are scarce, a viable change management approach must be considered (change by platforms= re-use of solutions in different contexts). The main objective of this course is to equip participants with insights into how to use digitization and build solutions for their respective context, and with knowledge and skills to deal with various associated tasks and issues (data management and security, open-source solutions, participative processes).
By the end of the module, you will need to achieve demonstrate the following learning outcomes:
- Demonstrate your understanding possible usage of digital solutions in your field of responsibility;
- Demonstrate your ability to use integrate and engage citizens and stakeholder in an new productive role using open source tools and processes;
- Demonstrate understanding of how data management, security and data quality problems affect possible solutions;
- Provide evidence of your understanding about the building blocks of these new solutions, their effects, requirements and challenges; and
- Provide evidence of your understanding of the implementation digital solutions, how these affect their own work situation and the required change management approach considering the readiness of public employees and citizens.
Assessment methods
1. Practical assignment 1 (50% of total mark):
2. Theoretical examination (50% of total mark)
It is envisaged for the course to run early in 2023. Available dates for the Course will be publish on the executive short courses webpage of the SPL website.
